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A US AT&T call center worker details working with an AI tool that transcribes calls and offers technical solutions, and wonders “am I training my replacement?” (Emma Goldberg/New York Times) 22-07-2023

Emma Goldberg / New York Times:
A US AT&T call center worker details working with an AI tool that transcribes calls and offers technical solutions, and wonders “am I training my replacement?”  —  To many people, chatbots and other technology feel like a ticking time bomb, sure to explode their work.


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