Decagon, which offers enterprises AI-powered customer service agents, raised a $65M Series B led by Bain Capital Ventures, valuing it at $650M (Rashi Shrivastava/Forbes) 15-10-2024

Rashi Shrivastava / Forbes:
Decagon, which offers enterprises AI-powered customer service agents, raised a $65M Series B led by Bain Capital Ventures, valuing it at $650M — Companies are pitting AI-powered customer service agents against one another. Decagon’s CEO Jesse Zhang says his company’s AI software has won time and again.