Call center workers in the Philippines, where an estimated 86% of white-collar workers already use AI, say generative AI tools have made work more demanding (Michael Beltran/Rest of World) 28-11-2024

Michael Beltran / Rest of World:
Call center workers in the Philippines, where an estimated 86% of white-collar workers already use AI, say generative AI tools have made work more demanding — BPO workers say AI tools are monitoring their calls, assisting them with customers, and scoring their performance. — • MANILA, PHILIPPINES